Tracking the Cable Guy

Wednesday, 19 March 2014 | by Pat's Picks

Comcast CEO Brian Roberts is vowing to bring “Uber-like” quality to his company’s customer service. USA Today says Roberts wants customers to be able to track their cable service technician, in the same way Uber users can track where their cab is. Roberts is promising that improvements to Comcast’s customer service will spread quickly to Time Warner Cable if and when the two companies merge.

SOURCE: USA Today